bgdok's Privacy Policy

bgdok ("we", "our") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes what information is collected from you when you use bgdok's website, app, or any related services ("Services"), how that information is used, and what steps we take to protect your privacy.

This Policy applies to all individuals who use bgdok's Services — whether they hold a registered account or are simply visiting. By using our Services you are considered to have agreed to this Policy. If you do not agree to any term in this Policy, you are asked to refrain from using the Services.

Our Services are intended for individuals aged 21 and above only. We do not knowingly collect information from minors. If you believe information about a minor has been collected, please contact us and we will delete it immediately.

bgdok may collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, mobile number, and date of birth
• Username and password set at the time of account creation
• Payment-related information — such as relevant details for bKash, Nagad, Rocket, Upay, or bank accounts (full payment credentials are not stored on bgdok's servers)
• Documents submitted for identity verification (such as copies of a national ID card or passport)
• Conversations with the support team and information related to complaints

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Browsing data collected through cookies, pixel tags, and similar technologies
• Session duration, clicks, and navigation patterns
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Gaming activity logs — game types, times, and outcomes

2.3 Information Received from Third Parties

bgdok may receive limited information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and payment processing. These third parties operate under their own privacy policies.

bgdok uses collected information for the following legitimate purposes:

• Account management: Creating, verifying, maintaining, and securing your account.
• Payment processing: Accepting deposits and completing withdrawals — typically within 1 hour.
• Service improvement: Analysing user experience to enhance the platform's performance and reliability.
• Bonuses & promotional offers: Correctly delivering welcome bonuses and VIP programme benefits.
• Customer support: Resolving your questions and issues via 24/7 live chat and email.
• Responsible gaming: Identifying suspicious gaming behaviour and providing you with the necessary support.
• Legal obligations: Complying with applicable laws, regulations, and regulatory requirements.
• Fraud & abuse prevention: Analytical monitoring to protect accounts and prevent money laundering.

bgdok's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help keep our Services functional and personalised.

4.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and managing security measures.
• Functionality cookies: Used to remember your language preference and other settings.
• Analytics cookies: Used to analyse website traffic and usage patterns — this information helps improve our Services.

Cookies can be disabled by changing your browser settings, though doing so may cause some parts of the Service to not work properly.

bgdok does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service provider partners: With trusted partners for payment processing (such as platforms linked to bKash, Nagad, Rocket, Upay), identity verification, data hosting, and technical support — only to perform specific functions and in accordance with our instructions.
• Legal requirements: bgdok may be required to disclose information pursuant to a court order, a decision by a government authority, or applicable law.
• Business transfers: In the event of a restructuring, merger, or transfer of bgdok's business, collected information may also be transferred — however, the receiving entity will be required to comply with this Policy or an equivalent privacy standard.
• With your consent: Your explicit consent will be obtained before sharing information in any way not described above.

bgdok applies industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data exchanged between the website and our servers is secured using SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — it is protected using strong cryptographic hash functions.
• Access controls: Only authorised personnel can access personal information, and only to the extent required for a specific purpose.
• Firewall & security monitoring: Server infrastructure is kept under continuous monitoring.
• Regular security testing: Routine audits and tests are conducted to identify system vulnerabilities.

Please note that no method on the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security.

bgdok retains your personal information for as long as it is necessary to provide the Services or to fulfil legal obligations.

• Information for active accounts is retained for the entire duration that the account remains open.
• Even after an account is closed, information may be retained for a set period to meet legal requirements, resolve disputes, or maintain financial records.
• Marketing-related information is deleted after you withdraw your consent.
• When retention is no longer necessary, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

To exercise any of the above rights, please contact us through the contact section below. We will do our best to respond as quickly as possible.

bgdok places the highest importance on responsible gaming. By analysing your gaming activity data, we work to identify potentially problematic behaviour and provide timely support. This analysis is for your protection — this information is not sold to any third party or used against users.

For more details on responsible gaming, please visit our Responsible Gaming page.

When creating an account, you may consent to receiving communications from bgdok about promotional offers and bonuses. You can withdraw this consent at any time — either through your account settings or via our support team.

If you withdraw your consent, you will no longer receive marketing messages, though essential account-related communications (transaction confirmations, security notifications, etc.) may continue to be sent.

The servers of bgdok's service provider partners may be located outside Bangladesh. In such cases, international data transfers are conducted in compliance with applicable law and in accordance with this Policy.

Regardless of where data is transferred, bgdok ensures that the receiving party maintains an equivalent level of privacy protection. Contractual and technical safeguards are maintained to protect the data.

bgdok reserves the right to modify or update this Privacy Policy at any time. For significant changes, we will publish a notice on the website and may notify you at the email address registered to your account.

Continued use of the Services after any change will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact bgdok's data protection team: